a. Payment. We aim to accept all forms of Good and Tender, from any country in the world. We have 3 primary payment options, and give you a choice of which one to use during order placement. They are: direct bank transfer SWIFT (USD+CAD receiving only), cryptocurrency (BTC, ETH, +25 more), and international major credit cards (VISA,Mastercard,etc) and direct bank (CAD,USD,EUR,RUB,GBP,HKD,etc) via the PayPal gateway. If you would like to order our products with a different method or currency not listed, please contact us and we will try our best to make accommodations, however we cannot guarantee all forms of payment as acceptance for trade. It’s very important for us there are no barriers to access our products, in order to create a fair opportunity for our website visitors. The only conditions with the purchasing, is all must be done electronically and we do not accept phone or mail orders at this time. Payment must be made in full before any assets are to begin assembly for delivery, and certain payments may be subject to anti-money laundering verification.
b. Refunds are possible up to exactly 5 business days after your order has been placed. After this period, we have already committed your product for production and testing, and cannot under any circumstances issue any type of refund. Buyers remorse cannot be claimed at any point in time after this hard cut-off. We spend a long time testing our products before they go out the door, and each order comes with an included end-to-end warranty for 3 years, from the date the shipper marks your items as delivered. So sit back and relax, you have nothing to worry about. Read more under Sec. 4, Performance Guarantee.
c. Prices shown include all fees, taxes, dues, delivery, and import fees. There will be no hidden or unexpected costs to you after order placement. If there are, for example an unexpected import duty fee, we will cover the expense back to you, up to a maximum 13% the total order cost for this first delivery. We do our best with the import brokers, to make sure this never happens. In most cases we will cover the entire unexpected delivery cost, if occurred. We really strive to make sure your assets get delivered safely to your door, with no extra cost at whatever it takes. (See Sec. 3 on our Delivery Procedure).
d. Your final invoice will keep your Quote currency selection as the primary displayed on the invoice, including a separate line item for tax collected. We convert on the backend to Canadian dollars after payment has been received, as this is our companies financial data reporting requirements. Therefore, we only are collecting tax in CAD dollars only, but we display in your local currency for easy reading and bookkeeping in your local format. It is the customers duty to report the tax paid to their local jurisdiction, only and if required, as the revenue is actually only being collected in Canada, and in CAD dollars for this tax line item amount. We collect on the tax line item on every order, regardless of destination, as part of this policy. Again to clarify, the tax line item is collected and submitted in Canada only. If international order, do not report the tax amount paid to your country. This tax amount grouping can contain the shipping fees, import duty, insurance, etc. Each invoice notes the tax section details clearly on the bottom footer.
d. The product data sheets (PDS) provided are accurate to the best extent possible, however they are to be used as reference only. The electrical power draw depends on many factors including the voltage source, current temperature, and processing algorithm being used. There is at least a 10% design variance on all numbers that must be considered. All our components are at a minimum CE (certified electronics) and RoHS complaint, however we cannot be held liable for accidental or indented misuse of our products, or personal company financial damage resulting thereof from the use of our products. We will ship the power supply and outlet style connection you will need, depending on your local shipping destination country standards. Custom power supply design with tighter tolerances and data sheets to match, are available for large industry engineering orders.
e. Product Options. You must research which product options to choose carefully during your order placement, and we cannot issue refunds or returns for the wrong selection made. The details of each option can be found within the order page. The Arctic Mind option details can be found here. Lastly it should be noted, the cosmetic (visual) look of your delivered product may vary slightly from the images on our website. We cannot guarantee the identical look, or issue refunds because of failed visual expectations or claims of false advertising. An example would be choosing AMD vs. Nvidia, obviously the cards will different, as they are from different manufacturers. The case design and small components we strive to be identical as part of our quality and brand image. We can provide custom Enterprise branding or case options if required for large deployments.
f. Paper Wallet. This method you do not need to register any account or submit any personal documents. It is very fast and easy to own Bitcoin. We have a method of delivering your wallet to you first, without the funds applied. That way, until your wallet has been received, it prevents losing any funds you paid to us from having your mail lost, or someone else stealing your mail. Therefore this is why we do guarantee delivery and receipt of your paper wallet, no matter where in the world, and if the first delivery is unsuccessful for whatever reason, we will send up to one more wallet in the post until you have received it, if the third attempt is unsuccessful, we will refund your entire order amount no strings attached. Once delivered, we then load the Bitcoin (your investment amount) only after you have the paper wallet physically in your hands. We ask you to confirm via email that you have the wallet in your hands, and this is the sign of trust we then complete and sign your order, and you are now a Bitcoin holder! It is that easy. However to prevent fraud, once you have personally confirmed receipt of the wallet, and we transfer to your wallet, there is no way to claim you had never received the funds, as we have proof in the blockchain transfer. Furthermore, if you loose or misplace your now loaded paper wallet, you cannot ask us for a refund. There are absolutely no refunds with this service. It is a one way street, we can of course only deposit to your wallet, and no one can withdrawal your hard earned Bitcoin without your secret key, which is hidden by a sealed sticker in the paper wallet. Because we are able to add to the public address at anytime, this allows us in the future you can place another order and we could top up the same paper wallet, or simply mail you a new one with new design. We take the timestamp at order, and that is your market rate you had purchased your investment into. We then facilitate the Bitcoin order at that price and lock in your investment amount. The bitcoin paper wallet when shipped, will show you the exact details and receipt where our 10% fee is applied for this service. Basically, if bitcoin is = $1,000USD market rate, and you order $1,000 amount with your credit card, you will get 0.9BTC loaded and delivered to your door, which you can keep forever. This fee covers our exchange cost, the wallet printing with tracked shipping delivery, and our support time in securing your investment and helping you get started with Bitcoin! We try and keep it very simple. Now lets say few years later BTC is worth $100,000USD, and you want to sell your investment and go buy that new sports car, you then send us an official request from the email on file you used to purchase the initial paper wallet. We then do our security check to make sure you are actually sending the request, and because we have a backup of your paper wallet stored and indexed in a secure fire-proof insured vault, we can sell your BTC at market for you and then pay you in direct cash through e-transfer, PayPal, or direct bank wire/EFT in USD or CAD. Therefore with 0.9BTC example, that is a $90,000 market settlement, and after fees, time, materials, and service we charge same in/out 10% fee, and we would transfer you 90% of the settlement cash at $81,000 to your pocket within 5-10 business days, with detailed receipt so you can claim capital gains on your income taxes should you choose. You can also just sell the BTC yourself should you choose, or feel comfortable doing, using your private keys on the paper wallet. If you attempt to sell on your own, and the BTC is lost or hacked at any time, there is no warranty for returning your BTC or initial investment order amount. The BTC will remain safe, as long as your private key is never revealed, and paper wallet remains intact. We suggest storing in fire-proof safety deposit box. If you really feel brave, you could memorize your private and public key off the paper wallet, and then burn/destroy your paper wallet, just don’t forget the numbers! You can read more into how a brain wallet works in our article here. We do not suggest of course to do this, and there is no warranty on the funds should you attempt to store your paper wallet BTC in your brain and then forget it. This service method overall is ironclad, fair, and straightforward, hence there are no additional legal terms or conditions for this service, other than of course we do not guarantee any finical gains or loss on your investment.
g. Instant Portal. This quick portal is for VISA, MasterCard, buy or sell BTC or ETH service is provided by CEX.io, and they manage all the customer data, guarantee your order delivery, and take all liability as it is their server and not crypto.farm doing the processing and crypto exchange. You have to register an account and submit personal documents, unlike with our Paper Wallet service above section 2f, you can buy Bitcoin with normal shopping checkout cart and never have to make an account. See CEX.io legal page here for more info. They charge market 5-10% fee for the service. You have to verify and make an account with them during the process. There is more technical skill required than the paper wallet service.